Support
What are free spins and how to use them?
Free spins are additional spins you can use in slot games without using your own funds. They are awarded through promotions or within the game itself. After you receive them, simply launch the marked game and the spins will be activated automatically.
What if I cannot start a game or the game stops before it finishes?
If a game is interrupted, freezes or you cannot start it, first check your internet connection and refresh the page. In most cases, the game will continue automatically or the outcome will be recorded on your user account.
If the issue persists, contact WWIN customer support and provide a detailed description. Include:
- game name
- date and exact time when the issue occurred
- round ID or session number (if visible)
- bet amount
- description of what exactly happened (e.g. game stopped after a spin, result did not load, etc.)
- user account details
If necessary, you can also attach a screenshot. Support will check all data and inform you about the outcome as soon as possible.
What to do if the winnings do not appear immediately on the account?
In most cases, winnings are displayed immediately after the round/game is finished. If you do not see them, refresh the page or reopen the game. If necessary, you can contact WWIN customer support for additional check.