Help

Help FAQ

I can’t login at system, each time when I try to login it returns me at home page where I must enter username and password, what’s the problem.

The cause of this problem can be that cache memory is full, or storing cookies on your web browser is prohibited.

The solution for the first case is to delete the "cookies" as well as a complete history from your web browser.

For the second case there are two possible solutions:

Option "Block All Cookies" in your web browser is active.
You can disable this option using following steps: in Internet Explorer click on Tools then click on Internet Options item , in internet options select Privacy tab and move the slider to “Medium” High , save changes by clicking on” Apply” button, and then try to login again.
Your antivirus program does not allow cookies to be saved.
In this case, you find on your antivirus program option "Block all cookies" and disable it, and try to log in again.

Why do I have to register?

Registration on WWin is a prerequisite for using products on this website. By registering, you open a free account at WWin with no obligation, over which your deposits and data are being administered. Real money can be placed in bets only when you make a deposit on your account.

I cannot register because my data is already stored. What should I do?

That means you have successfully registered on WWin. If you lost or forgot your login information, please contact our customer service support and provide them with following information: first name, last name, address, date of birth and your e-mail address stored on your WWin account.

In your e-mail please mention the reason for your e-mail so our customer service support could react as soon as possible.
You can send an e-mail by using fields below.

I did not receive an e-mail with activation code while registering. What should I do?

Please check Your junk mail. If an e-mail is not there either, please contact our customer service support while providing Your first name, last name, address, date of birth and Your e-mail address stored on Your WWin account.

In Your e-mail please mention the reason for Your e-mail so our customer service support could react as soon as possible.
You can send an e-mail by using fields below.

Why do I have to give out personal information while registering?

Properly entered information is a presumption for using our gaming lineup and receiving bonuses. We need your first name, last name and your current address. By entering your date of birth you confirm that you are over minimum age so you can use our gaming lineup. We use your e-mail address to contact you, for instance, in case you forgot your password or you wish to apply for e-mail alerts. Besides, we inform you about special offers. You can cancel our newsletter at every moment.

Help FAQ

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